Terms And Conditions
Contact:
When you submit an enquiry or contact Car Leasing Ltd you are agreeing to be contacted by one of our representatives by phone, email or any other form of communication. You have an option of opting out of further contact by contacting us in writing or email, should you no longer wish to be contacted about future car leasing special offers by Car Leasing Ltd.
Satus:
Car Leasing Ltd offers a wide range of new vehicles to lease including commercial vehicles and cars. Our services include in depth knowledge of vehicle leasing and related products and services.
Regulation:
Car Leasing Ltd undertakes to comply with the Financial Conduct Authority (FCA) for arranging the leasing of cars and commercial vehicles and vehicle funding advice. Our FCA Firm reference number is 654390. Car Leasing Ltd, trading as Car Leasing and Next Vehicles are registered with the BVRLA (British Vehicle Rental and Leasing Association) number 1504. We are registered under the Data Protection Act number Z746467Z.
Charges / Cancellation Fees:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If we deliver a car to a private customer (not a business) without meeting them face to face the sale will be governed by these regulations. This gives you certain rights that are explained below. Contract: When you lease a car or commercial vehicle we will detail with the order the following:
- The main characteristics of the goods
- Our address and contact details
- The total price of the goods
- Details of any additional delivery charges or other costs
- The arrangements for payment and delivery
Cancellation: You may have the right to cancel a contract, in writing within 14 days from the day you take delivery subject to conditions set by the Consumer Contract Regulations 2013. A cancellation form will be provided with the documentation or can be requested from us by emailing [email protected] or calling the telephone number at the footer of this document.
Return of Vehicle: On receipt of a cancellation we will contact you to confirm arrangements for collection of the vehicle. Charges may apply for collection. You are required to make the car available for collection at a pre-determined date and time within 15 days of the delivery date.
Commission: We may receive a commission or other benefits from one of our finance providers should you decide to enter into an agreement with them as a result of our introduction. This is reflected in the monthly lease rate that you pay for your vehicle. The amount of commission received may vary depending on the funder selected, the terms of the funding and other criteria, such as achieving high levels of customer service. Some funders may also pay us an additional commission based on business volumes. If you would like more information regard to the disclosure of commissions, please email [email protected]
Disclosure Of Information:
It is your responsibility to ensure that all information, statements or answers made by you to us or your insurers, are correct and complete as any failure to disclose facts material to ourselves, the finance/leasing company or the insurance provider direct may result in inaccuracies in your answers which may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which might influence your insurer as to the acceptability or otherwise of your proposal or renewal and must be disclosed at the first opportunity and during the term of the insurance contract. These facts include, but are not limited to, previous and outstanding claims, changes to your address, occupation or use of the vehicle, prosecutions whether involving a motor vehicle or not and medical conditions that are notifiable to the DVLA.
Claims:
All claims handling information is detailed on your policy documentation given to you by us and the procedure should be followed to ensure consistency. If you contact our offices direct to make a claim on an insurance product we will guide you on whom to contact in this instance to ensure your claim is logged with the provider and actioned accordingly however we will not handle your claim internally from start to finish. Please refer to your policy documentation from the provider re your right to make a claim including contact details.
Confidentiality:
Unless required by law, public interest, our regulator the Financial Conduct Authority, or with your prior written consent, all information you supply will be kept confidential by Car Leasing Ltd, its member companies and the parties involved in the normal course of arranging and administering your insurance or vehicle finance/Lease.
Right Of Inspection:
We keep records of all business transactions for at least six years. You may inspect details at any time but we treat all client records as confidential, so we reserve the right to give you copies of your particular record, rather than allow access to full files containing records, about other clients.
Data Protection:
Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you wish to exercise this right a small administration fee may be incurred. If you have any queries please write to us at Car Leasing Ltd, Astra House, the Common, Cranleigh, Surrey, GU6 8RZ.
We may contact you by post, telephone or email with information about our services and those of affiliated companies and about services of carefully selected third parties that we feel from the information we hold about you may be of interest to you. If you would prefer not to receive such information please write to us at Car Leasing Ltd, Astra House, The Common, CRANLEIGH, Surrey GU6 8RZ
Policy Terms:
You must carefully read all documents that we send you, including the wear and tear company guidelines document that will explain what will and will not be covered by ourselves to ensure they meet with your requirements. If you are in doubt over any of the policy terms or conditions please contact us immediately for clarification. Policy documents are available upon request.
Fraud Prevention And Detection:
To prevent and detect fraud we may at any time: Share information with other organisations and public bodies including the police although we only do so in compliance with the Data Protection Act 1998.Check and/or file details with fraud prevention agencies and databases and if we are given false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries. We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries. We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them. Please contact us on 01483 891010. The agencies may charge a fee.
