The service provides customers with a single point of contact throughout the life of their agreement, ensuring they receive the quickest recovery possible and a relief vehicle for 48hrs if required.
Whilst this is included as standard, it is doubtful that the same level of service can always be supported by manufacturers directly via connected technologies or in some cases could be a chargeable service. Furthermore, some manufacturer-led offerings may require sight of a driving licence or payment of a deposit – neither of which is a pre-requisite with the finance houses.
Additionally, should a vehicle fault not be remedied quickly, they have a dedicated Vehicle Downtime Management team who will work directly with the relevant manufacturer to expedite parts and/or repair, minimising the amount of time a customer’s vehicle is off the road.